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SHIPPING & RETURNS

SHIPPING POLICY

1. Shipping Methods and Delivery Times:

We offer various shipping methods to ensure your products are delivered in a timely manner. The estimated delivery times are as follows:

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  • Standard Shipping: From 2 to 7 Business Days in Quebec and Ontario. From 5 to 10 Business Days in the rest of Canada.

  • Standard Shipping with Insurance: From 2 to 7 Business Days in Quebec and Ontario. From 5 to 10 Business Days in the rest of Canada.

  • Please note that delivery times may vary depending on your location, the shipping method chosen, and any unforeseen circumstances such as weather delays or public holidays.

Depending on the region or the size or weight of the package, SELFCARE Canada reserves the right to use the carrier of its choice to deliver the package.

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2. Shipping Fees:

Shipping fees are calculated based on the selected shipping method, the total weight of the order, and your delivery address. The exact shipping fee will be displayed at the checkout before you complete your purchase. Some promo may apply for having free shipping based on special occasions. For oversized items or for very remote areas, SELFCARE Canada may contact you for additional shipping costs.

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3. Tracking Your Order:

Once your order is shipped, you will receive a confirmation email containing your tracking information. This allows you to monitor the status of your package and estimate its delivery date.

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4. International Shipping:

Currently, we only offer shipping within Canada. Unfortunately, we do not provide international shipping at this time. We apologize for any inconvenience this may cause.

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5. Refund Policy for Shipped Items:

Due to the nature of our products, we cannot accept returns or offer refunds for cosmetics, skincare, and beauty products once they have been shipped. We take utmost care to ensure the quality of our products before they leave our facility, and we encourage customers to carefully review their orders before completing the purchase.

If you receive a damaged or defective product, please contact our customer service within 3 days of receiving your order. We will be happy to assist you in resolving the issue and providing a suitable solution. If for an exceptional reason we accept to have an order returned, return shipping costs are the responsibility of the buyer. Make sure please to use the promo code before passing your orders, we do not make changes after the order processed and we do not apply promo code manually. 

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6. Address Accuracy:

It is the responsibility of the customer to provide accurate and complete shipping information. We are not responsible for any delays or delivery issues caused by inaccurate or incomplete addresses. Please double-check your shipping information before finalizing your order. 

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7. Change of Shipping Address:

If you need to change your shipping address after placing an order, please contact our customer service as soon as possible within 5 hours after passing the order. We will do our best to accommodate your request if the order has not yet been shipped. 

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8. Order Processing:

Orders are typically processed within 24 hours after the order is placed. Please note that processing times may be longer during peak seasons or promotional periods.

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9. Customer Support:

For any questions or concerns related to shipping, please contact our customer support team at Info@SELFCARE-Canada.com. We are here to assist you and ensure you have a good shopping experience.

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By completing a purchase with SELFCARE Canada, you agree to adhere to the terms outlined in this Shipping Policy. We appreciate your understanding and cooperation.

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Thank you for choosing SELFCARE Canada for your self-care and beauty needs!

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RETURN & EXCHANGE POLICY

Thank you for shopping with SELFCARE Canada. We are dedicated to providing you with top-quality cosmetics, beauty products, and skincare items to enhance your self-care routine. Please review our Return & Exchange Policy below, which outlines our guidelines regarding returns, exchanges, and refunds for these products.

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1. Returns & Exchanges:

Due to the nature of cosmetics, beauty products, and skincare items, we prioritize the safety and hygiene of our customers. As such, we do not accept returns or exchanges for these products. This policy is in place to ensure the utmost cleanliness and integrity of the items you receive.

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2. Refund Policy:

We do not offer refunds for cosmetics, beauty products, and skincare items. All sales are final once the purchase is made and the order has been shipped. Make sure please to use the promo code before passing your orders, we do not make changes after the order processed and we do not apply promo code manually. 

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3. Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective product, please contact our customer service team within 3 days of receiving your order with evidence. We will work with you to address the issue and provide a suitable solution. This could involve a replacement or another appropriate resolution, depending on the circumstances.

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4. Incorrect Items Received:

If you receive an incorrect item in your order, please contact our customer service team within 3 days of receiving your order. We will rectify the situation by arranging for the correct item to be shipped to you, along with instructions for returning the incorrect item.

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5. How to Contact Us:

For any concerns or inquiries regarding damaged, defective, or incorrect items, please reach out to our customer service team at Info@Selfcare-Canada.com. Please provide your order number, a description of the issue, and any relevant images to help us understand the situation better.

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6. Address Accuracy:

To ensure accurate delivery of your order, please double-check your shipping address before finalizing your purchase. We are not responsible for any delays or issues arising from inaccurate or incomplete addresses.

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7. Exceptions:

In the event that we make an exception to our policy due to extenuating circumstances, it will be at our sole discretion. Any such exceptions do not set a precedent for future cases.

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8. Changes to the Policy:

SELFCARE Canada reserves the right to modify or update this Return & Exchange Policy at any time. Any changes will be effective immediately upon posting on our website.

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By completing a purchase with SELFCARE Canada, you acknowledge and agree to adhere to the terms outlined in this Return & Exchange Policy.

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Thank you for your understanding and cooperation as we strive to provide you with the best products and service.

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